Frequently Asked Questions
TruRinse® is happy to answer any questions you may have about the process, your appointment, and what to expect. Find answers to common questions here.
F.A.Q.
Frequently Asked Questions
Do you charge by square foot or by area?
We charge by square foot. In our monthly specials, you’ll see us refer to these spaces as “rooms.” Each room is equal to 200 square feet. Rooms consist of living rooms, bedrooms, hallways, stairs, etc. Spaces larger than 200 square feet may count as more than one room.
Are there any additional charges for services?
We have no hidden fees. But there may be additional charges for specialty treatments such as urine pet treatment, stain removal or to apply protectant to your carpet after cleaning.
How often should I clean my carpet?
If it’s dirty clean it! We recommend that you clean your carpets every 6 months. Just like you change your oil every 3000 miles, you clean your carpets every 6 months. Maintenance is the key to saving your carpet!
How long is the drying time?
We quote a 8-10 hour dry time but dry time can vary depending on air circulation in your home and the humidity outside.
How long does the cleaning take?
Cleaning time can vary depending on how soiled your carpet is and how many areas you are having cleaned. Typically, a 3 area clean can take anywhere between 1-1/2 hours.
What does your name mean?
TruRinse means that we truly rinse your carpet of any contaminants, soil, or anything left behind by previous cleaners.
What kind of process do you use?
We fall under the category of truck mounted hot water extraction or steam cleaning system.
Do you clean area rugs?
We have two methods of cleaning. We can hand wash fine, delicate rugs such as oriental rugs, wool etc.. Other types of rugs we can clean on site with the same process we use to clean your regular carpet. Prices vary depending on what you are having cleaned.
What forms of payments do you take?
We accept cash, check, Venmo, and debit/credit cards; however, there is a 3% fee to process a card or Venmo payment. Payment is required at the time of service.
What is your guarantee?
The only guarantee we have is that you will be amazed!
What do I need to do before you come?
We ask that you have any small furniture pieces moved out of the areas you would like to have cleaned. We do a pre-vacuum but ask that you have any large debris picked up before we arrive. We do not move furniture due to liability issues, but our technician will clean around larger pieces that are not moved.
Schedule Your Appointment
Contact us today to get your appointment scheduled for any of our services!
How to Keep Your Furniture Looking New with Kids and Pets
Your home is a reflection of your life, you make your memories there, raise your kids, play with your pets and host family get togethers. Homes are meant to be lived in, not just looked at, unless you are in the Parade of Homes. You know your home is meant to be lived...
5 Reasons Why You Want a Professional to Clean Your Upholstery in Utah
You spend so much time finding the perfect furniture that will make your house into a home. You want it to match your personality, decor, and be comfortable. With all of the time and effort that is put into finding the perfect furniture pieces to accessorize your...
How to Get Your Home Ready for the Holidays
It happened rather quickly, but the holidays are upon us. Christmas music fills the air, the leaves have fallen, snow is beginning to dust the ground, shopping for gifts and presents has begun, and the end of another year is upon us. We know you won’t forget you need...
5 Ways to Pre-Treat Laundry with Our Spotter Bottle
Our clothes are a very important item in our lives. Clothes help us express ourselves, they help us feel confident for a night out or cozy for a night in, they help us stay warm, they help protect us, and they help us perform our day to day functions. Because our...
Why Work with a Tile Cleaning Service Here in Utah for Your Tile & Grout
If you can think back to how your tile looked when it was freshly laid, isn’t it beautiful? Specifically, the way your grout glowed and pulled the rest of the room together. It certainly may not cut it now. No matter how hard or long you scrub, you’re starting to...
How to Choose the Right Carpet Cleaner in Utah County
One of the very first things to look for in a carpet cleaner is experience, you want to make sure you are hiring experts who understand how it all works. We opened in 2010 giving our business 11 years here in Utah in the industry but our owner has more than 20 years...
It's Easy as
to schedule your appointment
It's Easy as
